Mobile Presentation of Website
Mobile design is an integrated application.
We design for desktop and edit for mobile. Tablet presents as either mobile or desktop based on width of screen.
Tablet Orientation
Training & Support
Township Staff Supported
From the proposal - total of 3 supported
- Unlimited number of website editors are allowed - 2 actively supported
- One Website Admin is trained on the use of form/poll/survey creation and menu maintenance.
Types of Support to Expect
Help Articles in Backend
Help Articles in Backend
Editable Help Document at Launch
Online Permit Process
Building/Zoning/Water/Sewer
Example of process
From Proposal:
Upon review of uniontownshipmi.com we found 9 unfillable pdf/excel forms and 9 fillable pdf forms within the Building, Zoning, Public Services (sewer backup claims and well protection), and Parks and Recreation Departments.
Civic Clarity will work with a staff representative to edit the forms as necessary to fit an online environment.
- Each form will be placed on its own page. Instructions for the form will either be embedded in the form or on the page, based on township preference.
- Forms will have a document upload feature as necessary.
- Forms will have a mouse-signature as necessary. We cannot confirm if the signature will be considered legal signatures in a court of law.
- Once the form is submitted:
- A copy of the form will be emailed to the submitter.
- The submitter will land back on a “Confirmation of form submitted page” where we should clearly list next steps for completion of the form request. For example, how does the submitter pay required fees, or where do they go for next steps or to inquire on review?
- A copy of the form will be emailed to all staff listed in notifications for the form.
- A pdf version of the form will be attached to the staff notifications for ease in paper filing and management.
- All forms will be added to the document library as links to make them easy to find.
- Future edits to forms will be handled in-house with the Website Admin trained in form management. Civic Clarity will edit if requested at our hourly fee.
Moving all 18 forms to an online format is an add-on service and has been included in the quote as a separate line item due to its significant percentage of total cost.
Park Facility Online Rental Application
Parks & Rec Departments - 3 forms
From Proposal:
Your current website utilizes multiple monthly calendar grids on the Calendar and Hall and Pavilion Rental pages. The Civic Clarity calendar system does not offer multiple unique calendars displaying unique categories of events. Our potential solutions include:
- Embedding a free Google calendar on the rental pages showing reserved time
- Implementing a 3rd party solution for reservations
- Implementing a 3rd party solution for send calendar system into backend of website.
We have assumed option #1, embedding a free Google calendar into our proposed quote.
Online Complaint Process
Code & Enforcement Complaints Process with automated distribution to the correct staff person.
From Proposal:
A standard online form we include with every Civic Clarity website is a Submit a Concern form. It is customizable and able to direct a type of concern to a specific email mailbox (page 19.)
Ticket System - IN DEVELOPMENT
A ticketing system brings structure and accountability to township issue management:
- Centralized Tracking: Every complaint is tracked from submission to resolution in one system, ensuring nothing falls through the cracks.
- Efficient Assignment: Automatically assign tickets to the right department or staff member and easily reassign if needed, keeping responsibilities clear.
- Streamlined Communication: Notifications keep everyone updated without the clutter of back-and-forth emails.
- Full Visibility: The ticket dashboard allows staff to monitor the status of all open tickets, prioritize issues, and respond promptly.
Sample dashboard
Tickets can be prioritized by urgency and sorted by age of request.
Can be segregated by department or concern.
Online Signup for Email & Texts
Alerts for street/sidewalk/parks/utility issues
Announcements & Public Notices
From Proposal:
Your website viewers sign up and then get your announcement either ASAP delivery or next day in digest form. eNotify can be set up so that interested parties can sign up for specific topics. Each topic has its own set up cost. We have included 4 topics in this quote:
- Public Notices
- Announcements
- Alerts
- General Township Services Updates.
In quote: eNotify with 4 topics with < 100,000 total emails sent/year – Cost added to annual service fee $100
Not in Proposal, but Available
eNotify - Text
Allotment of 50,000 texts = $750/year
100,000 = $1,000