Mobile Presentation of Website

Mobile design is an integrated application.

We design for desktop and edit for mobile.  Tablet presents as either mobile or desktop based on width of screen.

Tablet Orientation

Training & Support

Township Staff Supported

From the proposal - total of 3 supported

  1. Unlimited number of website editors are allowed - 2 actively supported
  2. One Website Admin is trained on the use of form/poll/survey creation and menu maintenance.

Types of Support to Expect

  • 1 Online training - There is no time or number of sessions limit to our training. If and editor is replaced, we train the new one as part of customer service.
  • 2 Phone support 9a-5p EST plus flexibility to schedule before/after hours to fit your schedule..
  • 3 Email support
  • 4 Backend Publishing Help area where we add content based on editor's needs.
  • 5 Customized HELP reference document
  • 6 24/7 access to online help library of documentation and videos to answer your “how to” and “what is” questions.

Help Articles in Backend

Screenshot of webpage with publishing help instructions

Help Articles in Backend

Screenshot of Adding Images to Homepage tutorial

Editable Help Document at Launch

Sample webpage layout showing table of contents and sections

Online Permit Process

Building/Zoning/Water/Sewer

From Proposal:

Upon review of uniontownshipmi.com we found 9 unfillable pdf/excel forms and 9 fillable pdf forms within the Building, Zoning, Public Services (sewer backup claims and well protection), and Parks and Recreation Departments.

Civic Clarity will work with a staff representative to edit the forms as necessary to fit an online environment.

  1. Each form will be placed on its own page. Instructions for the form will either be embedded in the form or on the page, based on township preference.
  2. Forms will have a document upload feature as necessary.
  3. Forms will have a mouse-signature as necessary. We cannot confirm if the signature will be considered legal signatures in a court of law.
  4. Once the form is submitted:
    1. A copy of the form will be emailed to the submitter.
    2. The submitter will land back on a “Confirmation of form submitted page” where we should clearly list next steps for completion of the form request. For example, how does the submitter pay required fees, or where do they go for next steps or to inquire on review?
    3. A copy of the form will be emailed to all staff listed in notifications for the form.
    4. A pdf version of the form will be attached to the staff notifications for ease in paper filing and management.
  5. All forms will be added to the document library as links to make them easy to find.
  6. Future edits to forms will be handled in-house with the Website Admin trained in form management. Civic Clarity will edit if requested at our hourly fee.

Moving all 18 forms to an online format is an add-on service and has been included in the quote as a separate line item due to its significant percentage of total cost.

Park Facility Online Rental Application

Parks & Rec Departments - 3 forms

From Proposal:

Your current website utilizes multiple monthly calendar grids on the Calendar and Hall and Pavilion Rental pages. The Civic Clarity calendar system does not offer multiple unique calendars displaying unique categories of events. Our potential solutions include:

  1. Embedding a free Google calendar on the rental pages showing reserved time
  2. Implementing a 3rd party solution for reservations
  3. Implementing a 3rd party solution for send calendar system into backend of website.

We have assumed option #1, embedding a free Google calendar into our proposed quote.

Online Complaint Process

Code & Enforcement Complaints Process with automated distribution to the correct staff person.

From Proposal:

A standard online form we include with every Civic Clarity website is a Submit a Concern form. It is customizable and able to direct a type of concern to a specific email mailbox (page 19.)

Ticket System - IN DEVELOPMENT

A ticketing system brings structure and accountability to township issue management:

  • Centralized Tracking: Every complaint is tracked from submission to resolution in one system, ensuring nothing falls through the cracks.
  • Efficient Assignment: Automatically assign tickets to the right department or staff member and easily reassign if needed, keeping responsibilities clear.
  • Streamlined Communication: Notifications keep everyone updated without the clutter of back-and-forth emails.
  • Full Visibility: The ticket dashboard allows staff to monitor the status of all open tickets, prioritize issues, and respond promptly.

Sample dashboard

Tickets can be prioritized by urgency and sorted by age of request.

Can be segregated by department or concern.

Customer support ticket management interface screenshot

Online Signup for Email & Texts

Alerts for street/sidewalk/parks/utility issues

Announcements & Public Notices

From Proposal:

Your website viewers sign up and then get your announcement either ASAP delivery or next day in digest form. eNotify can be set up so that interested parties can sign up for specific topics. Each topic has its own set up cost. We have included 4 topics in this quote:

  1. Public Notices
  2. Announcements
  3. Alerts
  4. General Township Services Updates.

In quote:  eNotify with 4 topics with < 100,000 total emails sent/year – Cost added to annual service fee $100

Not in Proposal, but Available

eNotify - Text

Allotment of 50,000 texts = $750/year

100,000 = $1,000

Next Steps Once Hired

Design

Content

STEP 1: Sitemap review and editing as needed.

STEP 2: Migrate and add content.